Thank you for shopping at Realitees.
All items are made to order, therefore we do not accept returns or exchanges. It's important to refer to the size chart on the product pages to make sure you purchase the correct size. We recommend measuring your own garment and comparing it to our size chart to ensure the best fit possible.
We understand that there may be instances where a customer receives the wrong item or a damaged item. In such cases, we're happy to offer a refund for the item(s) in question. To qualify for a refund, please contact us within 7 days of receiving your order with clear photos of the wrong or damaged item(s). We will do our best to help sort out any issues and make it right.
For EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Realitees reserves rights to refuse returns at its sole discretion
Thank you for your understanding and cooperation. We strive to provide excellent customer service and want our customers to be satisfied with their purchase. Please feel free to contact us if you have any questions or concerns regarding our Refunds & Returns policy.